Frequently Asked Questions.

Our office is the main point of contact with Erasmus students. There you can get your ESNcard, pay for activities and collect refunds. You can find us at Rua de Olivença 27/29, 4000-369 Porto.

The office is usually open Monday to Friday, from 14:30 to 18:00. During Welcome Month it also opens during some mornings.

Yes, you can, but your friend needs to bring your ESNcard (a photo of the ESNcard also works) and the money for the event, if that's the case.

Refunds are available until 7 days before the event. To request a refund, fill out our refund form: https://docs.google.com/forms/d/e/1FAIpQLSdxxm0FBQOCgQwhPMVlDyaux6-wJwqwh3dDKPr70cnccYdklQ/viewform

For events priced below 5€, the refund is made only at the ESN Porto office, but please request it through the form first.

If you are unable to attend, you can also try exchanging your ticket with another ESNcard holder. Keep in mind that your spot is only secured after you have paid for it, and each ticket admits one person only.

When all the spots for an event are sold out, the event becomes full and further registrations go to a waiting list. We also allow participants to exchange tickets with other ESNcard holders. To get into the event, you need to present your ESNcard and a valid ticket, be it yours or someone else's. Keep in mind that tickets are single use only.

There is still a chance. We open a waiting list for events that are full, and you can register as you normally would. If enough people give up their spot, you might get one. Keep in mind that you must pay for the event to be placed on the waiting list. If you don't get a spot, the money is returned to you.

We ask you to register on the website anyway, so we can better accommodate everyone who is going and provide the best event possible. After you register, you only need to show up.

It depends. Most of our events are meant for Erasmus students who hold an ESNcard, but some non-paid events may allow non-ESNcard holders. For more information, check the page of the specific event.

You are eligible for an ESNcard if you belong to one of the following groups: Erasmus+ students, Erasmus+ trainees, Erasmus+ international degree incoming students, international incoming students or trainees on a mobility programme other than Erasmus+, international undergraduate or postgraduate full degree students, and ESC volunteers (formerly EVS).

To get your ESNcard, come to our office (Rua de Olivença 27/29, 4000-369 Porto) and bring a printed passport-style photo of you and 20€ in cash.

The ESNcard is valid for 1 year.

First, create an account on esncard.org and activate your card by adding its number. If you had another ESNcard before, you can simply add the new number to your existing account. After that, you are ready to go. You can check all the discounts on esncard.org and on the ESN Porto website. As long as your ESNcard has not expired, you can use it for all ESNcard discounts across Europe.

To register for our activities (ESN Porto activities), it's required to have a valid ESNcard made in Porto.

You can only get the ESNcard at the ESN Porto office, so you need to be in Porto to get it. When you buy the ESNcard, you receive the card number by email so you can start using the discounts, but you won't be able to benefit from the Ryanair discount before arriving in Porto.

Make sure you have registered on both the esncard.org website and the Ryanair website, and that the details you provide on both are accurate and match. If doubts persist, check Ryanair's help section on discounts and our Survival Guide.

Yes, you can pay online and then just pick your card up at our office (Rua de Olivença 27, Porto). The card always needs to be collected in person.

No, the payment confirmation e-mail is automatic, but the ESNcard code takes a little longer because it is not an automatic process. In a hurry? Just come to the office: if your code hasn't been assigned yet, it will be assigned on the spot when you collect your card.

Yes. ESN events are for ESNcard holders: no card, no event. That's exactly what the card is for.

The partnerships and discounts work in over 40 countries. But events are local: the ESN Porto card gives you access to ESN Porto events. If you live in another city, get the card from your nearest ESN section (someone in Braga should get ESN Minho’s card, for example). If there is no section near you, get it from ESN Portugal.

Visit erasmusintern.org to find out if we have open positions, or follow us on social media, where we post about the positions we open.

ESN Porto can provide you with a Vodafone Yorn X 10GB SIM card. With it, you get 10GB of mobile data for 2.75€ per week during the first 3 months, and for 4.99€ per week after that.